Who We Are
The website is owned by Woodbury House Ltd trading as Woodbury House, Woodbury House Ltd registration number is 12700949, Woodbury House is certified and registered with the information commissioner’s office – reference number – ZA773487.
1.1 We are dedicated to protecting the privacy of our website visitors; in this policy we explain how we will handle your personal data.
2. How is your personal data used:
2.1 In this Section 2 we have set out:
(a) the categories of personal data that we may process.
(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data.
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.
2.2 Process data may be used to locate data about your use of our website and services i.e., usage data. The usage data may include the following: your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation, as well as information about the timing, frequency, and pattern of your service use. The source of the usage data is our analytics tracing system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
2.3 Your account data may be processed. The account data may include your name and email address. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases, and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
2.4 Your information may be processed included in your personal profile on our website. The profile data may include your name, address, telephone number, email address, date of birth. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
2.5 Your personal data you provide may be processed during the use of our services called service data. The service data may include both company and personal information. The source of the service data is you or your employer. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases, and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
2.6 We may process information that you post for publication on our website or through our services (“publication data”). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
2.7 We may process information contained in any enquiry you submit to us regarding products and/or services i.e., enquiry data. The enquiry data may be processed for the purposes of offering, marketing, and selling relevant products and/or services to you. The legal basis for this processing is consent.
2.8 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters i.e., notification data. The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.
2.9 We may process information contained in or relating to any communication that you send to us called correspondence data. The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
2.10 We may process any of your personal data identified in the other provisions of this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights, and the legal rights of others.
2.11 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
2.12 Please do not supply any other person’s personal data to us, unless we prompt you to do so.
3. Automated decision-making
3.1 We will use your personal data for the purposes of automated decision-making in regard to our website and our marketing & sales processes.
3.2 This automated decision-making will involve marketing personalisation across our website and other marketing communications and email marketing.
3.3 The automated decision-making means that you are likely to receive a personalised experience with content and other marketing assets.
4. Providing your personal data to others
4.1 Data will only be shared to others with your consent, exemptions are disclosed in the following points:
4.2 Your personal data may be disclosed to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice, and managing legal disputes.
4.3 Your personal data may be disclosed to our suppliers or subcontractors insofar as reasonably necessary for them to complete any services / sales activity we have set out for them on our behalf.
4.6 In addition to the specific disclosures of personal data set out in this Section 4, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another natural person.
5. International transfers of your personal data
5.1 In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).
5.2 The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.
5.3 All of our marketing and sales subcontractors are situated in the United Kingdom. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.
5.4 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
6. Retaining and deleting personal data
6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 Your personal data will be retained for three years following the date and time of your last interaction with our website or business, at the end of which period it will be deleted from our systems, unless you are a client of ours.
6.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
(a) the period of retention of personal data will be determined based on your interaction with our website or business.
7. Security of personal data
7.1 We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse, or alteration of your personal data.
7.2 We will store all your personal data on secure servers, personal computers, and mobile devices, and in secure manual record-keeping systems.
7.3 The following personal data will be stored by us in encrypted form: your name, contact information, password(s) and cardholder data.
7.4 Data relating to your enquiries and financial transactions that is sent from your web browser to our web server, or from our web server to your web browser, is encrypted and protected.
7.5 You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
7.6 You should ensure that your password is not easily guessed whether by a person or a computer program. You accept that you are responsible for keeping the password you use for accessing our website confidential and we will not ask you for your password.
8.1 We may renew, update this policy at any given time.
8.2 Please ensure you check this webpage regularly to be up to date with your latest policy.
8.3 We may notify you by any changes via private message or via email.
9. Your rights
9.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(a) the payment of a fee (currently fixed at GBP 50); and
(b) We will require identification to release this information (for this purpose, we will usually accept a photocopy of your passport alongside a bank statement plus an original copy of a utility bill showing your current address).
9.2 We may withhold personal information that you request to the extent permitted by law.
9.3 You are entitled to refrain us from contacting you for marketing purposes.
9.4 You will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
9.5 In this Section 9, the rights are summarised your rights under the data protection law. Some rights are more complexed and not all details have been incorporated below. You should read relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
9.6 Your principal rights under data protection law are:
(a) the right to access.
(b) the right to alter.
(c) the right to remove.
(d) the right to check the processing.
(e) the right to refuse to processing.
(f) the right to data portability.
(g) the right to complain to a managerial authority; and
(h) the right to deny consent.
9.7 You have the right to confirmation as to whether we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a fee.
9.8 You have the right to amend any incorrect personal data about you and considering the purposes of the processing, to have any unfinished personal data about you completed.
9.9 In certain circumstances you have the right to the remove your personal data without delay. Those circumstances include: if the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you remove consent to consent-based processing; the processing is for direct marketing purposes; and the personal data have been processed without authorization. However, there are certain general exclusions of the right to erasure. Those general exclusions include where processing is necessary: for exercising the right of freedom of communication and information; for compliance with a legal obligation; or for the establishment, exercise, or defence of legal claims.
9.10 In certain circumstances you have the right to restrict the handling of your personal data. Those circumstances are; you challenge the accuracy of the personal data; processing is illegitimate but you oppose removal; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have protested to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise, or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
9.11 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
9.12 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will stop to process your personal data for this purpose.
9.13 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
9.14 To prolong the legal basis for our processing of your personal data is consent, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used, and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
9.15 If you consider that our processing of your personal information invades data protection laws, you have a legal right to file a complaint with a managerial authority responsible for data protection.
9.16 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
9.17 You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified in this Section 9.
10. Third party websites
10.1 Our website includes hyperlinks to, third party websites.
10.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
11. Personal data of children
11.1 Our website and services are targeted at people over the age of 18.
11.2 If we have reason to believe that we hold personal data of a person under that age in our databases, we will ensure all of their personal data is deleted.
12. Updating information
12.1 Please let us know if the personal information that we hold about you needs to be corrected or updated, contact us via the following email address: firstname.lastname@example.org
13. Acting as a data processor
13.1 In respect of payment data, we act as a data processor.
13.2 Our legal obligations as a data processor are instead set out in the contract between us and the relevant data controller.
14. About cookies
14.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
14.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
14.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
16. Cookies used by our service providers
17. Our details
17.1 This website is owned and operated by Woodbury House Ltd.
17.2 We are registered in England and Wales under registration number 12700949.
17.3 Our principal place of business is: 29 Sackville Street, London, W1S 3DX.
17.4 You can contact us:
(a) by post, using the postal address given above.
(b) using our website contact form.
(c) by telephone, on the contact number published on our website.
(d) by email, using the email address published on our website.
For any queries, please contact us via email: email@example.com